Dionysos Tickets
Privacy Policy
  1. Introduction
    2. Dionysos is committed to safeguarding the privacy and personal information of our members. As a premier digital social club, we strive to provide a secure and enjoyable environment where members can engage, connect, and share exclusive experiences. This Privacy Policy outlines how we collect, use, disclose, and protect your information, and explains your rights concerning your personal data.
  2. Controller
    3. Calure Digital Services GmbH, Schumannstr. 27, 60325 Frankfurt am Main, Germany, Email: info@dionysos-social.club
  3. Information Collection
    4. Personal Information:
    We collect various types of personal information during the membership application process and through your interactions with the Service. This includes:
    • Contact Details: Such as your name, email address, phone number, and physical address.
    • Identity Verification Information: Including personal identification, date of birth, and social media handles (e.g., Instagram).
    • Profile Information: Details you provide in your member profile, including age, preferences, and any personal descriptions and pictures.
    Automatically Collected Information:
    When you interact with the Service, we automatically collect information about your device and usage. This includes:
    • Device Information: Such as IP address, device type, operating system, and browser type.
    • Usage Data: Including pages visited, links clicked, and other interactions with the Service.
    • Location Data: Depending on your settings, we may collect information about your geographical location through IP addresses or GPS data.
    Financial Information:
    We utilize third-party payment processors to manage payment transactions. While we do not store credit card information, these providers may collect your payment details to process transactions. This data is handled according to their privacy policies and security standards.
  4. Use of Information
    5. Service Provision and Personalization:
    We use your personal information to:
    • Manage Accounts: Set up and maintain your membership account, including authentication and payment processing.
    • Provide and Improve Services: Facilitate events, offer personalized content, and enhance overall service quality.
    • Communicate with Members: Send transactional emails, notifications about new features, updates, and promotional offers.
    Legal Basis and Security:
    We process your data on the following legal bases: performance of contract (Art. 6(1)(b) GDPR) for ticket sales and account management; legitimate interests (Art. 6(1)(f)) for security, fraud prevention and service improvement; legal obligations (Art. 6(1)(c)) for tax/compliance; and consent (Art. 6(1)(a)) where applicable. We may process your data to:
    • Ensure Compliance: Meet legal obligations, including tax and regulatory requirements.
    • Protect Interests: Safeguard the rights, property, or safety of Dionysos, our users, or the public. This includes fraud prevention and risk management.
  5. Sharing of Information
    6. With Other Members:
    Certain profile information, such as your name and photos, may be visible to other members. This facilitates networking and social interactions within the community.
    With Third Parties:
    We may share information with:
    • Service Providers: Third parties that assist us in providing the Service, such as payment processors (Stripe Payments Europe, Ltd.; transfer to third countries based on SCCs), email service providers, and IT hosting. For Stripe’s privacy notice, see stripe.com/privacy.
    • Legal and Regulatory Authorities: When required by law, court order, or governmental request.
    • Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
    With Your Consent:
    We will share your personal information with third parties when you have explicitly consented to such sharing. This includes integrating third-party applications or sharing data for specific events.
  6. Cookies and Similar Technologies
    7. We use strictly necessary cookies to enable essential site functions (authentication, cart, checkout). No analytics or marketing cookies are used without your consent. You can configure your browser to block cookies; this may affect functionality.
  7. Data Security
    8. We employ a variety of security measures to protect your personal information, including:
    • Encryption: Data transmitted over the internet is encrypted using SSL technology.
    • Access Controls: Only authorized personnel have access to personal data, and such access is limited to what is necessary for their job functions.
    • Regular Security Audits: We conduct regular security assessments to identify and address vulnerabilities.
    Despite these measures, no security system is infallible. We cannot guarantee the absolute security of your information but commit to making continuous improvements.
  8. Data Retention
    9. Retention Period:
    We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specifically:
    • Active Account Data: Retained for the duration of your membership.
    • Orders and Invoices: Retained for statutory retention periods (generally up to 10 years under German commercial/tax law).
    • Closed Accounts: Personal data is deleted or anonymized when no longer required unless statutory retention applies.
    Account Deletion:
    You can request the deletion of your account and personal data. We will comply with such requests unless we are legally obligated to retain certain information.
  9. User Rights
    10. Access and Correction:
    You have the right to access your personal information and correct any inaccuracies. You can update your details through the app or by contacting our support team.
    Data Portability:
    You may request a copy of your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
    Right to Erasure and Restriction:
    You can request the deletion or restriction of processing of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
    Objection to Processing:
    You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
    Withdrawal of Consent:
    If we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This may affect your ability to use certain features of the Service.
    Right to Lodge a Complaint:
    You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement. In Hesse: Hessischer Beauftragter für Datenschutz und Informationsfreiheit.
  10. International Transfers
    11. Where personal data is transferred outside the EU/EEA, we implement appropriate safeguards (e.g., Standard Contractual Clauses) and additional measures where necessary.
  11. Jurisdiction
    12. This Privacy Policy is governed by applicable EU and German data protection law.
  12. Changes to Privacy Policy
    13. We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our app or via email. We encourage you to review this policy regularly to stay informed about how we protect your information.
  13. Contact Information
    14. For questions or concerns about this Privacy Policy or your personal data, please contact us at info@dionysos-social.club.